The Business Value of Kindness

Kindness is more than a personal virtue. In business, it builds trust, strengthens loyalty, improves culture, reduces friction, and supports reputation and growth.

Authenticity: Do Not Minimize What You Do Well

For a long time, I honestly did not recognize some of my own competencies as competencies. Some things just felt natural to me: solving problems, looking for ways to improve service experiences, and paying attention to how people feel in different encounters, processes, and situations.

A Career Risk That Became a Formative Decision

For me, however, NAL was more than a workplace. I got married while working there. I had my children while working there. I built lifelong friendships there. I learned banking, but I also learned people, relationships, culture, leadership, and the quiet ways workplace experiences shape us.